FAQ

FAQ - Frequently asked questions

Additional information


  • Check-In / Check-Out

    PRE-CHECK-in

    Your online check-in is convenient and saves time.

    You send us the data from

    1) ID card or passport or driver's license including

    2) Place of birth, date of birth, as well as nationality

    3) Post code and place of residence

    4) Expiry date of the document for all guests

    If you have any questions, feel free to contact us, we are happy to be there for you.


    Check-In on arrival

    the apartments are ready for occupancy between 2 p.m. and 7 p.m.

    Check-Out on departure

    the apartments must be left by 10 a.m.

  • Covid-19 precautions

    A vacation in a holiday apartment is the safest form of travel today. HYGIENE and PRIVACY are our top priority.

    Our hygiene guidelines follow the official regulations.


    All current information regarding COVID-19 for your vacation in South Tyrol can be found here.

  • Renting Conditions

    Our prices are for 2 people per apartment and day with overnight stay plus the visitor's tax of € 1.35 per person and day except for young people under 14 years of age. The prices include 10% VAT (changes will be adjusted).


    Standard occupancy of the apartments is 2 people.

    There is a sofa bed in the living area for 2 additional people. Cots are not available. Rates for additional persons are

    • Kids younger than 4 years are free of charge
    • Childreen from 4 years of age: € 15 per day
    • Persons aged 15 or older: € 25 per day

    A reservation is considered binding after receipt of a deposit of 30% of the total amount.

  • Cancellation Conditions

    General Cancellation Conditions

    • no cancellation fees for cancellations up to 21 days before arrival,
    • cancellation fee of 50% of the total amount for cancellations between 21 and 6 days before arrival,
    • 100% of the total amount to be paid for cancellations as late as 6 days before arrival
    • 100% of the total amount to be paid for early departure.

    Cancellation Conditions in times of COVID-19 pandemic

    In the event of a COVID-19 travel restriction, the free cancellation period is expanded to cancellations earliera than 6 days before arrival. Valid for all reservations with arrival within 10/04/22.

  • Payment

    We accept

    • Cash payment from EU citizens up to an amount of € 1.999.
    • VISA & Mastercards, and
    • Transfers to IBAN IT56 C060 4511 6020 0000 5002 769 .
  • Parking space / garage

    • Free parking lot behind the gates of the property
    • Garage parking space (approx. 80m away) for € 10 / day (please ask upfront for availability)
  • Smoking

    All apartments are non-smoking apartments.


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